Steve has been President of ThinkFire since October, 2007 and CEO since April, 2008. In this role, he has responsibility for the development and execution of the company’s strategy, business development and client service delivery as well as all internal functions. Prior to joining the company, he has held a number of leadership positions in the consulting and software industry.
Most recently, Steve served as the Chief Operating Officer of Exchange Solutions Incorporated (ESI). ESI is the industry leader in installing and operating a proprietary CRM solution for banks, telephone companies and retailers which, due its innovative approach of automating the negotiation between service providers and customers, delivers significantly above industry standard customer profitability and retention versus other CRM providers. As COO, Steve had responsibility for technology development, sales and customer implementation and led the firm to record revenue and profitability.
As Executive Vice President and Chief Strategy Officer for Sapient, Steve was responsible for the successful transition of Sapient from Internet consultants to designers, builders and operators of mission critical transaction and operations management systems for the firm’s Fortune 200 clients. Subsequently, as the head of Sapient’s Financial Services practice, he restored the company’s largest business unit back to profitability after the technology bust of 2001.
In consulting, Steve led the Chicago office and the Global Strategy Practice as a Senior Vice President of CSC Index, the originator and leading practitioner of Business Process Reengineering. Previously, as a Partner at Bain and Company, he ran the firm’s Boston office and sold and led engagements for CEO’s and other C-level executives on issues of corporate portfolio and financial strategy, business unit strategy and growth strategy in the health care, financial services, automotive and defense industries.
Steve has been a frequent speaker at conferences and corporate events on the subjects of strategy implementation and generating predictable business results from technology investments. He holds a BA in Economics from Wesleyan University and an MBA in Finance and Business Statistics from the University of Chicago.
